$1 Million Insurance with Stolen Funds Reimbursement
This Summary is provided to inform you that as a member, you are entitled to benefits under the Master Policy referenced below. This Summary Description of Benefits does not state all the terms, conditions, and exclusions of the Policy. Your benefits will be subject to all of the terms, conditions, and exclusions of the Master Policy, even if they are not mentioned in this Summary. A complete copy of the Policy will be provided upon request.
General Information
The Master Policy for Personal Internet Identity Coverage has been issued to: Pango LLC (the “Master Policy Holder”), Policy Number: 7077714 underwritten by insurance company subsidiaries or affiliates of American International Group, Inc., to provide benefits as described in this Summary.
Should you have any questions regarding the Membership Program provided by the Master Policyholder, or wish to view a complete copy of the Master Policy, please call the customer service number located in your membership materials.
Limit of Insurance
| Aggregate Limit of Insurance | $1,000,000 | per policy period |
| Lost Wages | $2,000 | per week, for 5 weeks maximum |
| Deductible | $0 | per policy period |
Filing a Claim
If you have any questions regarding the identity theft insurance coverage or wish to file a claim under the Master Policy, please contact the Insurer at 1-866-IDHelp2
(1-866-434-3572).
This is a group master policy issued to Pango LLC. If this Master Policy is terminated, your benefits will cease effective that date. It is the obligation of the Master Policyholder to inform you of any termination of the Master Policy.
Benefits
We shall pay you for the following losses incurred as a result of a Stolen Identity Event:
A. Costs.
- Reasonable and necessary costs incurred by you in the United States for re-filing applications for loans, grants or other credit instruments that are rejected solely as a result of a Stolen Identity Event;
- Reasonable and necessary costs incurred by you in the United States for notarizing affidavits or other similar documents, long distance telephone calls and postage solely as a result of your efforts to report a Stolen Identity Event and/or amend or rectify records as to your true name or identity as a result of a Stolen Identity Event;
- Reasonable and necessary costs incurred by you for up to six credit reports from established credit bureaus (with no more than two reports from any one credit bureau) dated within 12 months after your discovery of a Stolen Identity Event;
- Reasonable and necessary costs of travel within the United States incurred as a result of your efforts to amend or rectify records as to your true name and identity;
- Reasonable and necessary costs for elder care, spousal care or child care incurred as a result of your efforts to amend or rectify records as to your true name or identity;
- Reasonable and necessary costs incurred by you with our consent for a private investigator approved by us to amend or rectify records as to your true name and identity.
- Reasonable and necessary costs incurred by you for ordering medical records for the purpose of amending and/or rectifying these documents as a result of a stolen identity event.
- Reasonable and necessary costs incurred by you for the replacement of identification cards, drivers licenses and passports as a result of a stolen identity event.
- Reasonable and necessary costs incurred by you associated with the use of a certified public accountant approved by us and engaged to amend or rectify records as to your true name or identity as a result of a stolen identity event. You can select the certified public accountant of your choice if you obtain our express written consent prior to their engagement.
B. Lost Wages.
Actual lost wages earned in the United States, whether partial or whole days, for time reasonably and necessarily taken off work and away from your work premises solely as a result of your efforts to amend or rectify records as to your true name or identity as a result of a Stolen Identity Event. Actual lost wages includes remuneration for vacation days, discretionary days, floating holidays, and paid personal days and excludes business interruption or future earnings of a self-employed professional. Computation of lost wages for self-employed professionals must be supported by and will be based on prior year tax returns. Coverage is limited to wages lost within twelve months after your discovery of a Stolen Identity Event.
For purposes of the preceding paragraph, “wages earned in the United States” shall include wages paid to military and governmental employees working outside the United States who are employed by the United States and paid in US dollars.
C. Lost Wages.
Reasonable and necessary fees and expenses incurred in the United States by you with our consent for an attorney approved by us for:
- Defending any civil suit brought against you by a creditor or collection agency or entity acting on behalf of a creditor for non-payment of goods or services or default on a loan as a result of a Stolen Identity Event; and
- Removing any civil or criminal judgment wrongfully entered against you as a result of the Stolen Identity Event; and
- Criminal defense for charges brought against you as a result of the Stolen Identity Event. However, we will only pay for this after it has been established by acquittal or dropping of charges because you were not in fact the perpetrator; and
- Challenging the accuracy or completeness of any information in a consumer credit report as a result of a Stolen Identity Event.
- Challenging the accuracy or completeness of any information in the insured’s medical history as a result of a medical identity theft. It is further agreed that solely with respect to subparagraph (c) the insured, with our express prior written consent, may select such attorney.
- Challenging the accuracy or completeness of any information in the insured’s tax history as a result of a stolen identity event. It is further agreed that solely with respect to subparagraph (3) the insured, with our express prior written consent, may select such attorney.
D. Unauthorized Loss of Funds Reimbursement.
The principal amount of money, exclusive of interest and fees, incurred by you and caused by an Unauthorized Loss of Funds Event first occurring during the policy period for which you have sought reimbursement from the Outside Entity which issued the Access Device and holds the Account from which funds were stolen, and for which you have not received reimbursement from any source.
Definitions
Account means a demand deposit (checking), savings, cash portion of a brokerage account, credit card, loan or other account held in your name or under your Social Security number directly or indirectly by an Outside Entity and established primarily for personal, family or household purposes.
Access Device means a card, code or other mean of access to an Account of yours, or any combination thereof, that may be used by you to initiate Fund Transfers.
Fund Transfer means any transfer of funds that is initiated in person or through an electronic terminal, telephone, computer, or magnetic tape for the purpose of ordering, instructing or authorizing an Outside Entity to debit or credit your Account. Fund transfer includes but is not limited to (i) point-of-sale transfers; (ii) automated teller machine transfers; (iii) direct deposits or withdrawals of funds; (iv) transfers initiated by telephone; (v) forged checks (vi) transfers resulting from debit card transactions, whether or not initiated through an electronic terminal.
Outside Entity means a bank, savings, association, credit union, or any other person or business that directly or indirectly holds an Account belonging to an Insured, or that issues an Access Device and agrees with an Insured to provide Fund Transfer services.
Stolen Identity Event means the fraudulent use of your name, address, Social Security number, bank or credit card account number or other personally identifying information or other method of identifying you. This includes, but is not limited to, the fraudulent use of your personal identity to establish credit accounts, secure loans, enter into contracts or commit crimes. Stolen identity event shall include Medical identity theft. Medical Identity Theft means the theft of the insured’s personal or health insurance information to obtain medical treatment, pharmaceutical services or medical insurance coverage. Medical identity theft also means the theft of the insured’s personal or health insurance information to submit false claims for medical services or goods.
A Stolen Identity Event does not include the theft or unauthorized or illegal use of your business name, d/b/a or any other method of identifying your business activity.
Unauthorized Loss of Funds Event means a Fund Transfer from your Account initiated by a person other than you without the actual authority to initiate such transfer and from which you receive no benefit. Unauthorized Loss of Funds Event does not include a Fund Transfer initiated: 1) by a person to whom you knowingly furnished the Access Device to your Account, unless you have notified the Outside Entity that transfers by such person are no longer authorized; 2) with fraudulent intent by you or any person acting in concert with you; 3) by the Outside Entity or its employee; or 4) from any business or commercial account.
Coverage Scope
The Master Policy provides benefits to you only if you report a Stolen Identity Event or an Unauthorized Loss of Funds Event to us at the contact number stated above as soon as you become aware of a Stolen Identity Event or Unauthorized Loss of Funds Event, but in no event later than 90 days after the Stolen Identity Event or Unauthorized Loss of Funds Event is discovered by you.
In addition, you must comply with Aura’s identity theft recovery procedures including but not limited to calling us at the customer service number posted on our websites or provided in your materials to advise that you believe you have become a victim, filing a police report, and must follow the instructions given to you in a claims kits that you will be provided. These instructions will include notifying major credit bureaus, the Federal Trade Commission’s Identity Theft Hotline and appropriate law enforcement authorities. This claims kit will also instruct you how to file for benefits under the policy if the Stolen Identity Event or an Unauthorized Loss of Funds Event results in losses covered under the Master Policy.
You will only be covered if (1) you report the Stolen Identity Event or an Unauthorized Loss of Funds Event to us within 90 days of discovery, and (2) you first discover the Stolen Identity Event or Unauthorized Loss of Funds Event while you are actively enrolled in a Membership Program. You will not be covered if the Stolen Identity Event or Unauthorized Loss of Funds Event first occurs after termination of the Master Policy or termination of your membership in the Membership Program. Termination of your membership in the program shall not reduce or eliminate the 90 day period in which you can report to us a Stolen Identity Event or Unauthorized Loss of Funds Event.
Other Insurance
We shall be excess over any other insurance, including, without limitation, homeowner’s or renter’s insurance. If you have other insurance that applies to a loss under this policy, the other insurance shall pay first. This policy applies to the amount of loss that is in excess of the Limit of Insurance of your other insurance. In no event shall we pay more than our Limits of Insurance as shown above.
Duplicate Coverages
Should you be enrolled in more than one Membership Program insured by us, or any of our affiliates, we will reimburse you under each Membership Program:
- Subject to the limits of liability of each insured Membership Program
- But in no event shall the total amount reimbursed to you under all Membership Programs exceed the actual amount of loss.
- In no event shall the Limit of Insurance under all Membership Programs exceed the largest Limit of Insurance available to you under any Membership Program provided by us.
Exclusions
- Any dishonest, criminal, malicious or fraudulent acts if you personally participated in, directed, or had prior knowledge of such acts.
- Any physical injury, sickness, disease, disability, shock, mental anguish, and mental injury, including required care, loss of services or death at any time resulting therefrom.
- Any loss arising from a Stolen Identity Event or Unauthorized Loss of Funds Event that is not reported to us within 90 days after it is first discovered by you.
- Any Unauthorized Loss of Funds Event from any business activity, including without limitation, any loss connected to an account used for business purposes.
- Any Unauthorized Loss of Funds of which a member of your immediate family living in the same household or joint account holder participated in, directed or had prior knowledge.
- Any Unauthorized Loss of Funds from destruction, confiscation or seizure by order of any government or public authority.
- Any Unauthorized Loss of Funds from voluntary disclosure of any code or other security information which can be used to gain access to an insured’s account using an access device to someone who subsequently contributes to the unauthorized loss of funds event. This does not include disclosure of any code or other security information which can be used to gain access to an insured’s account using an access device that occurred when the insured was under duress or when the insured was a victim of fraud.
- Any Unauthorized Loss of Funds from any loss, expense or damage for which an outside entity is legally liable.